NovaHaus – Terms of Service

Last updated: 30 October 2026

1. Overview

Welcome to NovaHaus. Throughout this website, the terms “we”, “us” and “our” refer to NovaHaus.

NovaHaus operates this online store and website, including all related information, products and services, to provide customers with a convenient shopping experience.

By visiting our website or purchasing from us, you agree to these Terms of Service. Please read them carefully before using our website.

2. Products and Information

We aim to ensure that all product descriptions, images, prices and information displayed on our website are accurate and up to date.

Product images are provided to help customers understand the product. Minor differences in colour or appearance may occur due to lighting, photography or screen settings.

We reserve the right to correct errors, update product information or discontinue products where necessary.

3. Pricing and Payments

All prices are displayed in South African Rand (ZAR), unless otherwise stated.

The total amount payable, including applicable delivery charges and other disclosed costs, will be shown before you complete your purchase.

Payments must be completed using the payment methods made available at checkout. Orders will only be processed once payment has been successfully received.

4. Orders and Availability

Once an order has been placed, you will receive an order confirmation.

We reserve the right to contact you if there is an issue with your order, including payment problems, incorrect information or stock availability.

If we cannot fulfil an order, we will notify you and arrange an appropriate refund where payment has already been made.

5. Shipping and Delivery

We aim to process and dispatch orders within the time period stated on our website.

Delivery times are estimates and may be affected by courier delays, public holidays, weather conditions or circumstances outside our reasonable control.

Customers are responsible for providing accurate delivery details when placing an order. Additional costs caused by incorrect delivery information may apply where legally permitted and disclosed.

6. Returns, Refunds and Cancellations

Our Returns and Refund Policy explains how returns, refunds and cancellations are handled.

Nothing in these Terms of Service limits or removes any rights you may have under South African consumer protection laws, including applicable cooling-off rights and rights relating to defective goods.

Please review our separate Returns and Refund Policy before purchasing.

7. Website Use

You agree not to use our website for unlawful purposes, attempt to interfere with its operation, or misuse any content, services or features.

We reserve the right to restrict access to our website where there is reasonable evidence of misuse or unlawful activity.

8. Intellectual Property

All website content, including the NovaHaus name, branding, logos, product descriptions, graphics and original images, belongs to NovaHaus or is used with permission.

You may not copy, reproduce, distribute or use our content for commercial purposes without prior written permission.

9. Limitation of Liability

We take reasonable care to provide accurate information and a reliable shopping experience.

To the extent permitted by law, NovaHaus will not be responsible for losses arising from circumstances beyond our reasonable control.

Nothing in these Terms excludes or limits liability where doing so would be unlawful, including any consumer rights or protections that cannot legally be excluded.

10. Privacy

We respect your privacy and handle personal information in accordance with applicable data protection laws, including the Protection of Personal Information Act (POPIA).

Please read our separate Privacy Policy to understand how your information is collected, used and protected.

11. Changes to These Terms

We may update these Terms of Service from time to time. Any changes will be published on this page with an updated revision date.

Your continued use of our website after changes are published constitutes acceptance of the updated terms, to the extent permitted by law.

12. Governing Law

These Terms of Service are governed by the laws of the Republic of South Africa.

Any disputes will be handled in accordance with applicable South African law.

13. Contact Information

For questions about these Terms of Service, orders or our products, please contact us:

• Store: NovaHaus

• Email: novahaus.sa@gmail.com